^{RECENT WORK} 

UX & UI Design 

^{︎Research}

_{^{︎Detailed Landchecker research plan & methods
︎Feedback analysis from support and inapp chatbot with Intercom
︎Copy for Landchecker User Journey Communications - Free users,Essentials users Professional users
︎Cancel plan flow & wireframes
︎In-app product tours with Intercom}}

^{︎Website Projects}

︎Redesign the Product Help Page
︎FAQ’s
︎Static content pages- Our Solutions

^{Landchecker For Valuers
Landchecker For Professionals
Landchecker For Real Estate Agents
Landchecker For Property Developers
Landchecker For Architects & Town Planners Landchecker For Legar Practitioners}

^{︎Static content pages- Customer Case studies}

^{︎App Projects}

^{︎Delete Business account}

When I started working at Lanchecker there was no journey for member to delete their business accounts. These flows had be developed without a user experience designer and it presented a clear problem: memebers could not change plans, upgrade/downgrade and join other organisations without havenig to concact the Landchekcer support line which had to be done manually. We discovered and defined the following user scenarios requiered seamsless solutions. Below is the UX Research and definitions of the complex objects map and the designs our team proposed.  

<sup>UX Scenarios and  Flows Research

Free member no trial or plan
Team member cancelled plan
Team member active plan
Admin and Owner active plan
Admin and Owner cancelled plan
Admin and Owner cancelled plan and deleted business account and/or reassigned admin




︎Designs</sup>

^{︎Property Reports}

<sup>_{Landchecker’s Premium Property Report are one of the most popular prodcust, it gives users a comprehensive summary of their subject property. Apart from the details provided in the free report, the Premium Property Report gives them information about planning permits and planning schemes affecting the subject property.}


︎ UX Research</sup> We needed to find out the needs of the variuos personas and understand what data to prioritise in order to give them a customised experience and allow them to build their property reports fitting these needs.

We conducted and inapp survey and user interviews in order to understand usability and frequency in which these personas would requiere property reports. This allowed us further understand which personas purchased and dowloaded the most property reports and allowed us to undertand which data sets we could dislay for free or under a paid plan. Aligning and prioritising our business goals along with the users goals.

Below is a afinity map and user journeys segmented into the user personas.






^{︎Designs}

The design display below represent the free plan, professional plan and future state of the property reporst functionality in the Landchecker application 

Below is a usability video of how premium property reports currenly work in the application.

^{︎Property Certificates}

<sup>︎UX Research

A property certificate contains important land, building or planning information.


Property information certificates are used when a property is being bought or sold. Talk to a conveyancer or lawyer to find out what you need to supply as a seller or what to check for if you are a buyer. Normally, a conveyancer, lawyer or property professional will order certificates on your behalf. Conveyancers are our primary persona for this case study. In order to develop this functionality we researched, surveyed and interviewed conveyancers and all other users


The following certificates became our main data focus:


Land valuations and rates, Building regulations, Planning restrictions, VicRoads, Conservation, Heritage listings, Water, Sewers and drains, Flood levels,Bushfire areas and Land tax.


Landchecker offers its solution through a few ways, depending on how you need to use it.



Documents can be purchased with or without a Plan.  


Our goal was to provide competitive rates for documents, we aimed to beat the best price in the market.


︎Designs</sup>

 

^{︎Projects Functionality}

^{︎NSW LRS Document Search}

NSW LRS provides lodgment and registration services for Real Property Act (or Torrens title) land and common law (or old system) title land as well as for the registration of deeds and a variety of other instruments.


<sub>We conducted surveys and user interviews to find out wether this documents would enhance the user experience for our users. The reason behind it was mainly because most of these documents are availabe in goverment websites that are complex and cnfusing but are free of charge. However we concluded from research that these documents would bring a whole group of users such as sole traders and home owners into our plattform.

We partnered with the NSW Land Regstry Service to incorporated the remaining property documents available in the state of New South Wales, this way completing our user experience for NSW users allowing them to pruchase all documents relating to a property all in one.</sub>

^{︎Designs} 

^{︎Set new card as primary card under Business Account}

small iterations can reduce support enquieries and improve the app experience of the user. For this project we added a default setting into the new credit card added to the user business settings. 

^{︎Designs}

^{︎2FA Flow and wireframes}

<sup>_{2FA protects against phishing, social engineering and password brute-force attacks and secures your logins from attackers exploiting weak or stolen credentials. This dramatically improves the security of login attempts. 2FA has also been shown to block nearly all automated bot-related attacks.}

︎Designs</sup>

︎Business account Dashboard

<sup>Let’s talk; if you are interested and would like to further discuss these projects please get in touch:

︎ mariajgallo14@gmail.com</sup>